“Higher education IT teams wear many hats. Beyond just managing trouble tickets, they support human resources processes, facilitate student application and enrollment workflows and, of course, handle network security. With separate software products driving all of these processes, “you end up doing customizations, and those can be expensive,” says Jack O’Brien, ServiceNow platform manager at the University of Notre Dame. He’s driving efficiency and cost-effectiveness by customizing a single, powerful platform to support multiple business needs. With this approach, “if you have an HR problem,…
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