“Already stretched thin by leading digital transformation and campus modernization initiatives, higher ed IT teams face new pressure to build a strong foundation to support artificial intelligence (AI) solutions. Higher education IT also faces competing pressures to streamline services, do more with less, and alleviate repetitive business processes and tools whose friction slows users down or contributes to cognitive overload. In an era of shrinking budgets, cost savings is a meaningful driver of IT evolution. But when institutions take on the work of consolidating tools and calming the chaos…
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