“"During peak hours, it can take over an hour to complete a delivery. The food gets cold and customer complaints pile up, leaving us utterly frustrated." Cho, a 41-year-old fast-food operator in Gwangju, is facing mounting losses. With riders now being assigned from up to 5 kilometers away — five or six times the usual distance — delivery delays of 30 minutes just to pick up the food have become commonplace. "Often, orders are canceled through platform customer service without our knowledge," Cho said. "Every time I have to throw away ruined food, my heart sinks." Korea's highly efficient food delivery ecosystem is fracturing under the weight of geopolitical shocks and platform algorithms. A surge in global fuel prices, triggered by the fallout from the U.S.-Iran conflict, has collided with falling delivery fees. In response, delivery riders are actively avoiding low-margin, long-distance orders to protect their earnings. Jung, a 32-year-old delivery veteran of seven years, said falling platform fees and record fuel costs have decimated his take-home pay. "While it is impossible to ver
Original story
Continue reading at Korea Times Southkorea
www.koreatimes.co.kr
Summary generated from the RSS feed of Korea Times Southkorea. All article rights belong to the original publisher. Click through to read the full piece on www.koreatimes.co.kr.
