Qatar achieves global rankings in government service efficiency

“The National Planning Council announced that the State of Qatar ranked among the leading governments globally in administrative efficiency and service performance in the Global Bureaucracy Perception Index 2026, issued by APCO and Horizon Group. According to the results for individuals, Qatar ranked first globally in the Time criteria, scoring 83.2% for the speed of government service completion; Transparency, scoring 82.9% for the clarity of procedures; and Predictability, scoring 82% for the reliability of service outcomes; and Affordability, scoring 81.5% for the ease of accessing services with lower financial and non-financial burdens. Qatar also ranked first regionally and third globally in Accessibility, with a score of 73.1%. For businesses, Qatar ranked first in the region and third globally in Transparency, with a score of 83.2%; third globally in Time, with a score of 83.4%; and fourth globally in Predictability, with a score of 81.3%. These results reflect a government service environment that is clearer, faster, and more reliable for companies, supporting Qatar's wider efforts to enhance digital service efficiency, strengthen trust, and advance economic competitiveness. Qatar is also among the leading countries in the use of artificial intelligence tools across government services, with 65% of businesses interacting with AI-enabled tools when accessing services. This reflects the growing impact of Qatar's digital transformation in making government procedures smoother and more efficient. The Global Bureaucracy Perception Index is the first global benchmark of its kind to measure how individuals and businesses experience government services and bureaucratic challenges in practice. Drawing on feedback from thousands of users, the index provides a practical basis for assessing government service experience and comparing performance across different systems. The index supports governments in improving user satisfaction and enhancing public services through practical and targeted approaches linked to people's needs. It measures users' experience of service requirements, the clarity of next steps, and the consistency of rule application across different service delivery channels, which together shape how beneficiaries experience government performance. Qatar's results further highlight how transparency, speed, and predictability in government transactions are helping strengthen the confidence of individuals and businesses in public services.

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