“Most performance problems get labelled as a "knowledge gap". But when I sat with an employee who had just been "trained"—and she executed the new system flawlessly—I realized the real gap had nothing to do with knowing. It was a will gap. An environment gap. A leadership gap. This post was first published on eLearning Industry .
Original story
Continue reading at eLearning Industry
elearningindustry.com
Summary generated from the RSS feed of eLearning Industry. All article rights belong to the original publisher. Click through to read the full piece on elearningindustry.com.